FAQ
Frequently asked questions
Quick answers to the questions tourists and business travellers ask most — payment, cancellation policy, vehicle, and more.
- Can I cancel my booking?
- Yes — cancellations made 6 or more hours before pickup get a full refund minus the 3% payment processing fee. Within 6 hours or no-show is non-refundable. Verified flight delays are never charged.
- What payment methods do you accept?
- Credit and debit cards (Thai-issued and major international) and PromptPay, all processed securely by Stripe. Payment is taken in full at the time of booking.
- Are tolls, parking, and fuel included in the price?
- Yes. Every fare includes tolls, expressway fees, parking, fuel, chilled water, and 60 minutes of free wait time on airport pickups.
- What vehicle do you use?
- Every booking is dispatched with a ZEEKR 009 Executive Black — a luxury electric MPV that seats 4 cabin passengers in 2+2 seating with private 5G Wi-Fi, USB-C charging, and chilled water onboard.
- Is the cabin family-friendly?
- Yes — the ZEEKR 009 has a 2+2 captain-chair cabin so each adult or older child has their own seat (no fighting over the middle position), the cabin stays quiet enough for sleeping kids, and the trunk fits a full-size double stroller plus 2 cabin bags. We don't currently provide child seats — guests travelling with infants/toddlers needing one should bring their own.
- What if my flight is delayed?
- We track your flight via the flight number you provide and adjust pickup automatically. There is no extra charge for verified delays — driver waits up to 60 minutes after touchdown free of charge.
- Can I book a multi-stop or hourly trip?
- Yes — book the Hourly service (3-hour minimum) or Half/Full day for an unlimited-stops chauffeur. Pricing is in our rates page.
- How early should I book?
- Book any time — the booking system reserves your vehicle slot the moment payment is confirmed. For Suvarnabhumi airport pickups we recommend booking at least 4 hours ahead so we can match your flight schedule.
- Do drivers speak English?
- Yes — every SabaiRide chauffeur speaks English. Thai, Mandarin, Japanese, and Korean speakers are available on request — please note the language you prefer in the booking notes.
Got another question? Message us on WhatsApp or LINE — we reply within 5 minutes (06:00–24:00).