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01Who we are

SabaiRide is a private chauffeur service operated in Bangkok, Thailand. We dispatch a single-model fleet of Zeekr 009 Executive Black vehicles, each with a uniformed chauffeur. References to "we", "us", and "our" mean the operating entity. References to "guest" or "you" mean the named principal on the reservation and any accompanying passengers.

02Reservations & confirmation

A reservation becomes binding only when we issue a written confirmation (email, LINE, or WhatsApp) bearing a reservation reference (format SR-XXXXXX). Until that confirmation is sent, no vehicle is held and no rate is locked.

We confirm bookings within 10 minutes during dispatch hours (24/7). For pickups inside the next 6 hours, please contact dispatch directly so a chauffeur can be assigned without delay.

03Published rates & what's included

All fares quoted on this site are flat, published, and inclusive of:

• The services of a uniformed, English-speaking chauffeur
• Fuel, tolls, expressway fees, and standard parking
• Chilled still and sparkling water (two bottles per guest, replenished per trip)
• Private 5G Wi-Fi · USB-C charging port at every seat (cables provided)
• Flight tracking and 60 minutes of free wait time on airport pickups (30 minutes on all other pickups)

The following are not included and may be added to the final invoice:

• 7% Thai VAT, charged on invoice request
• Ferry fares and overnight driver lodging on intercity routes that exceed a single working day
• Gratuities, which are entirely discretionary (10% is the local convention if service exceeded expectations)
• Any route changes, additional stops, or extended itineraries that take the trip beyond its booked hourly minimum

04Tariff 2026

Airport · BKK / DMK

฿3,000 per journey, flat

Bangkok ↔ Pattaya · one-way

฿7,000 per journey, flat

Bangkok ↔ Pattaya · same-day return

฿11,000 · chauffeur waits

Hourly · on-call within metro

฿1,500 per hour · 3-hour minimum

Half day · 5 hours

฿6,500 · Bangkok metro · hourly thereafter

Full day · 10 hours

฿10,000 · Bangkok metro · hourly thereafter

Bangkok ↔ Hua Hin

One-way ฿10,000 · same-day return ฿16,000

Bangkok ↔ Khao Yai

One-way ฿10,000 · weekend overnight ฿20,000

Rayong / Koh Samet pier

฿12,000 per journey

Intercity outside list

Quoted by route

Hourly minimums begin at the booked pickup time, not on arrival. Half-day and full-day blocks are continuous and cannot be split across non-consecutive periods.

05Cancellation, changes & refunds

6 hours or more before pickup

Full refund minus 3% payment processing fee

Under 6 hours / no-show

Non-refundable

Flight delays (verified)

No charge for the wait, free reschedule

Pickup time, drop-off, and date may be changed at no charge if requested at least 6 hours in advance and a vehicle is available. We will reconfirm in writing.

A "no-show" is defined as the chauffeur waiting at the confirmed pickup location for the full grace period (60 minutes airport, 30 minutes elsewhere) without contact from the guest.

To cancel or reschedule, message us on WhatsApp or LINE with your reservation reference (format SR-XXXXXX). We confirm in writing within minutes during dispatch hours (24/7).

How refunds work. Refunds are processed by Stripe back to the original payment method. There is no separate transfer or bank transaction on your end. Typical timing:

• Credit / debit card · 5–10 business days, depending on the issuing bank
• PromptPay · 1–3 business days, returned to the same PromptPay account that paid

The 3% payment processing fee is retained on cancellation and is not part of the refund — Stripe does not return its own fee to merchants on refund, and we pass that cost through to the cancelling reservation rather than absorb it across other guests. For partial refunds (e.g. flight-delay re-quoted intercity routes), the same payment-method rule applies and the timing is the same.

06Payment

Bookings are paid in full at the time of reservation through a secure Stripe checkout. Your card or PromptPay account is charged immediately when the booking is confirmed; the confirmation email serves as your receipt. We accept Thai-issued and major international credit and debit cards as well as PromptPay.

SabaiRide does not see, store, or process raw card details — payment is handled end-to-end by Stripe under PCI-DSS Level 1 compliance.

All amounts are in Thai baht (THB). Corporate or private-office accounts that require monthly invoicing on net-30 terms can be arranged separately on request, subject to a brief credit review. Contact us via WhatsApp or LINE to set this up before booking.

07Luggage & guests

The Zeekr 009 Executive Black accommodates four cabin passengers in 2 + 2 seating, with one additional front seat. Luggage capacity is approximately four large check-in cases plus cabin items. Oversize items (ski bags, golf bags, fragile art) must be declared at booking so we can advise on suitability.

08Conduct & cabin care

Smoking (including vaping) is not permitted in any vehicle. Food may be consumed at the chauffeur's discretion. We reserve the right to assess a deep-clean fee of ฿3,000 for spills, soiling, or odours that take the vehicle out of service. Any damage to the cabin will be invoiced at cost.

Our chauffeurs may decline to continue a journey if a guest's conduct presents a safety risk to themselves, the chauffeur, the vehicle, or other road users. In such cases, the full fare remains due.

09Discretion & data

Our chauffeurs are trained to maintain discretion regarding guest identity, conversation, and itinerary. We do not photograph guests, share itineraries, or disclose passenger lists. Non-disclosure agreements are available on request for principals.

We retain the minimum personal data required to fulfil and invoice the booking (name, contact, pickup, drop-off, payment record). Data is held in accordance with Thailand's Personal Data Protection Act (PDPA). Guests may request deletion at any time once outstanding settlement is complete.

10Liability

Vehicle insurance is maintained per Thai legal requirements. Liability for delay, missed connection, or consequential loss is limited to the value of the affected reservation, except where a higher cap is required by mandatory law.

We are not liable for personal effects left in the vehicle. Found items will be returned to the guest at cost.

11Force majeure

Where a reservation cannot be performed because of severe weather, flooding, civil unrest, official road closures, or other events outside reasonable commercial control, we will offer a free reschedule or full refund. We are not liable for any further loss arising from such events.

12Governing law

These terms are governed by the laws of the Kingdom of Thailand. Any dispute will be resolved in good faith and, failing that, by the courts of Bangkok.