Question 1

Can I cancel my booking?

Accepted Answer

Yes — cancellations made 6 or more hours before pickup get a full refund minus the 3% payment processing fee. Within 6 hours or no-show is non-refundable. Verified flight delays are never charged.

Question 2

What payment methods do you accept?

Accepted Answer

Credit and debit cards (Thai-issued and major international) and PromptPay, all processed securely by Stripe. Payment is taken in full at the time of booking.

Question 3

Are tolls, parking, and fuel included in the price?

Accepted Answer

Yes. Every fare includes tolls, expressway fees, parking, fuel, chilled water, and 60 minutes of free wait time on airport pickups. The 7% VAT is only added on request when an invoice is needed.

Question 4

What vehicle do you use?

Accepted Answer

Every booking is dispatched with a ZEEKR 009 Executive Black — a luxury electric MPV that seats 4 cabin passengers in 2+2 seating with private 5G Wi-Fi, USB-C charging, and chilled water onboard.

Question 5

Is the cabin family-friendly?

Accepted Answer

Yes — the ZEEKR 009 has a 2+2 captain-chair cabin so each adult or older child has their own seat (no fighting over the middle position), acoustic glass keeps the cabin quiet for sleeping kids, and the trunk fits a full-size double stroller plus 2 cabin bags. We don't currently provide child seats — guests travelling with infants/toddlers needing one should bring their own.

Question 6

What if my flight is delayed?

Accepted Answer

We track your flight via the flight number you provide and adjust pickup automatically. There is no extra charge for verified delays — driver waits up to 60 minutes after touchdown free of charge.

Question 7

Can I book a multi-stop or hourly trip?

Accepted Answer

Yes — book the Hourly service (3-hour minimum) or Half/Full day for an unlimited-stops chauffeur. Pricing is in our rates page.

Question 8

How early should I book?

Accepted Answer

Book any time — the booking system reserves your vehicle slot the moment payment is confirmed. For Suvarnabhumi airport pickups we recommend booking at least 4 hours ahead so we can match your flight schedule.

Question 9

Do drivers speak English?

Accepted Answer

Yes — every SabaiRide chauffeur communicates comfortably in English. Thai, Mandarin, Japanese, and Korean speakers are available on request — please note the language you prefer in the booking notes.

Question 10

Can I get an invoice for my company?

Accepted Answer

Yes. Reply to your confirmation email or message us on WhatsApp / LINE with your company tax ID and we'll issue a full VAT invoice (7% added).